I have a new mobile device, how can I transfer my account? Maxime December 18, 2023 09:59 Updated There is no automated procedure for this yet. Please contact our service desk, they will help you recover your account. Related articles Why do I need the Banqup One app? Can I add a second Banqup One user that can sign payments? "Your device does not meet our security requirements." What can I do? Can I use the Banqup One app on any mobile device? My mobile device got lost/stolen, how can I recover my account?