What is a Cookie?
A Cookie is a tiny data file which is stored on your end device (“Cookie”). A Cookie enables certain features and functionalities of the Website or Applications.
A Cookie does not contain or collect information in isolation, but when read by a server via your web browser or through the Applications, it can provide information to such server to facilitate a more user-friendly service by registering, among other things: data, users’ preferences, detect errors, account information, device identification and/or collect data for statistics.
When you disable one or more Cookies, you will probably still be able to browse the Website and use the Applications, however certain features may not work as expected or may be deactivated as a result therefrom. Cookies may either be placed by Akti through the Website and/or Applications, however, may also be placed by third parties who may or may not have a cooperation with the Website and/or Applications.
Purpose and Categories of Cookies used
Akti uses several Cookies for following reasons:
Technical Required Cookies
These Cookies are required to guarantee the Akti platform to work as it should. These Cookies are essential and without them, we are unable to provide our services.
Such Cookies may include, but are not limited to:
- To remember previous actions
- To process an order
- Managing and passing security tokens
- To maintain tokens for the implementation of secure areas of the website
- To keep track of your account during technical migrations
- Load balancing session Cookies.
For these Cookies, legally there is no implicit or explicit consent required.
Performance Cookies
These Cookies are used to analyse our application and website and how people interact with our website and application. This helps Akti to learn and improve our application.
Such Cookies may include, but are not limited to:
- Web analytics
- Ad response rates (click-through rates)
- Error management (e.g. Measuring errors, service improvement, complaint management, …)
- Testing designs
For these Cookies, legally there is no implicit or explicit consent required.
Remarketing Cookies
Remarketing Cookies are used to collect non-personally identifiable information about your visits to certain pages of Akti for the purpose of serving Akti ads to you when you are on certain third-party sites.
For these Cookies, consent can be implicitly obtained through your (browser) settings.
Functionality Cookies
These Cookies hold your preferences and analyse your behaviour in relation to the content Akti provides.
Such Cookies may include, but are not limited to:
- Your website Preferences (user name, language, region you are in, …)
- Acceptance logging
- Logging in / “Remember me” options
- Content tracking / Content suggesting
- Providing services you have requested (e.g. commenting on a blog, …)
For these Cookies, consent can be implicitly obtained through your (browser) settings.
Third party Cookies
|
Provider
|
What?
|
Akti Website
|
Akti Application
|
|---|---|---|---|
| Google analytics / google tagmanager / gstatic / google apis / adwords conversion (see Google cookie policy) | v | v | |
| Hubspot | Hubspot is a marketing automation tool (see Hubspot cookie policy) | v | |
| Zendesk | Zendesk is a customer service software tool (see Zendesk cookie policy) | v | |
| Heap | Heap is a software tool to track the customer journey (see Heap cookie policy) | v | |
| Hotjar | Website and mobile app analytics tool (see Hotjar cookie policy) | v | |
| Stripe | Stripe is used to receive online payments (see Stripe cookie policy) | v |
Disabling or refusing Cookies
Cookies are automatically enabled on most web browsers (e.g. Internet Explorer, Mozilla Firefox, Safari, and Google Chrome).
If you do not agree with the use of Cookies as mentioned below, please change your browser settings and limit or disable Cookies.
For more information on Cookies and how to refuse Cookies, information can be found at www.youronlinechoices.eu . Information per browser type can be found op following pages: Internet Explorer, Mozilla Firefox, Chrome, Safari.